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Privacy Policy

Last Updated: March 11, 2026

At Lixum Agency ("we," "our," or "us"), we take your privacy seriously. This Privacy Policy outlines how we collect, use, and protect your data in compliance with the General Data Protection Regulation (GDPR).

1. Data Collection and Usage

We only collect data that is necessary to provide you with an elite automation and AI experience. This includes:

A. Information You Provide

  • Contact Details: Names, emails, and company information provided via our discovery call booking (Calendly) or contact forms.
  • Operational Data: Information shared during our strategy sessions or via our AI Audit tools to help us build your automation roadmap.

B. Passive Data Collection

  • Analytics: We use privacy-first analytics to understand how users interact with our site, helping us optimize the performance of our AI models and user interface.
  • Technical Logs: IP addresses and browser fingerprints collected by our hosting provider (Vercel) to ensure security and prevent DDoS attacks.

2. How We Use Your Information

Your data is used exclusively for:

  • Bespoke Solution Engineering: Building and fine-tuning the custom AI agents and workflows we deploy for your business.
  • Communication: Managing appointments, providing project updates, and occasionally sharing high-value insights on AI trends (only if you've opted in).
  • System Optimization: Improving the accuracy and efficiency of our in-house AI tools and calculators.

3. Data Sharing and Third-Party Processors

We do not "sell" your data. We only share information with trusted infrastructure providers essential to our operations:

  • Vercel & AWS: For ultra-secure, global hosting and high-performance computing.
  • Firebase / Google Cloud: For encrypted database management and authentication.
  • Calendly: To manage our global scheduling and discovery calls.
  • OpenAI / Anthropic: When processing high-level business logic through our custom AI frameworks (data is sent anonymously where possible).

4. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Strategy audit data is typically archived after 24 months unless an active service agreement is in place.

5. Your Rights (GDPR)

As a user, you have the following rights:

  • Access: The right to request copies of your personal data.
  • Erasure: The right to request that we erase your personal data ("Right to be forgotten").
  • Portability: The right to request that we transfer your data to another organization.
  • Withdrawal: The right to withdraw consent for marketing or data processing at any time.

6. Security Measures

We implement industry-standard encryption (AES-256) for all data at rest and TLS for data in transit. Our architecture is designed with "Security by Design" principles to protect your business intelligence.

7. Contact and DPO

For any privacy-related inquiries or to exercise your rights, please contact our data protection representative at:

Lixum Agency
Email: info@lixum.cloud
Subject: Privacy Inquiry